Frequently Asked Questions
If you have any further questions that are not answered below, please do not hesitate to contact us.
How do I book?
You can book online using the following link https://www.shropshirerafttours.co.uk/reservation-form/. Alternatively you can phone us on the number at the top of the page and we will process the booking for you.
How can I pay?
We accept debit cards and most major credit cards. For bookings made at our Little Green Kiosk you can also pay in cash.
What equipment do you supply?
We will provide the mega SUP, buoyancy aids, paddles, helmets, dry bag and a shuttle to the start point of your trip.
How young can children be on the mega SUP’s?
Children can participate from ages 10 and above.
Where do we meet?
For all trips please meet at our Little Green Kiosk, The Wharfage car park, Ironbridge, TF8 7NH. Please be aware that sat navs are notorious for sending you to wrong destinations in the Gorge so please do not follow your sat nav. Look out for signs for the Museum of the Gorge as our kiosk is based next door.
What time do I turn up?
Please meet at our Little Green Kiosk at 10am ready for a 10.15am departure.
We ask that you are prompt and do not arrive late as this affects other customer bookings and may result in your trip being cancelled.
What do I wear?
Please wear sensible quick dry outdoor clothing, fitness gear, leggings etc as you will want to be comfortable during your trip. You may wear your own wetsuits if you prefer. Bring an appropriate rain jacket (just in case!) and a towel and change of clothing for the end of the trip. Please also wear sensible shoes, ie trainers or wetshoes.
What should I bring?
We recommend you bring your mobile phone, snacks and soft drinks. If the weather is hot please also bring sunscreen as the sun can reflect off the water. We also recommend you bring a towel and change of clothing for the end of your trip. Please do not bring expensive cameras or jewellery.
Is there parking close by?
Our Little Green Kiosk is based in the Wharfage car park in Ironbridge which is a 3 hour pay and display car park (£2.80 for up to 3 hours). There is also a full day pay and display car park at Dale End (TF8 7BS) which is only a 2 minute walk from our kiosk and where we recommend you park for mega SUP hire (£2.90 for full day parking).
What facilities are there on site?
We are based in the Wharfage car park in Ironbridge where there are public toilets (including disabled toilets) available. There are a number of cafes, pubs and independent shops within a short walking distance and a cash machine located at the Co-op.
Will my trip run in wet weather?
We run rain or shine so please dress appropriate for the weather on the day. If weather or river conditions are deemed unsafe we will reschedule your trip to another date.
Are dogs allowed?
No dogs are allowed on mega SUP hire.
What is your cancellation policy?
To cancel your mega SUP hire you will need 5 full working days before your booked trip time for a full refund (groups of under 10 people). For groups of 10 or more people you will need one full calendar month for a full refund.